Last updated: September 27, 2026
We offer 30-day hassle-free returns. We do not offer exchanges. If you need a different item, return the original item for a refund and place a new order; this is the fastest way to get the replacement to you.
Return window and condition
You may return an item within 30 calendar days of delivery. To qualify, the item must be unused, in its original packaging, and free of damage caused by use. If the item is defective or was damaged in transit, the same 30-day window applies, but the return shipping cost is covered by us.
How to start a return
Email info@fetchazonline.com with your order number and the reason for return. We will reply with a prepaid return label and instructions. Print the label, attach it to the package, and drop it off with the carrier shown on the label. You do not need to pay for return shipping. There is no restocking fee and no replacement fee.
Refund timing
Once we receive your return, we process the refund within 1–2 business days. The refund goes back to your original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
Return address
Fetchazonline, 14025 Bates Aston Rd, Haslet, TX 76052, United States.
Responsibility
If you changed your mind (remorse), you are responsible for the return shipping cost unless we provide a prepaid label as a courtesy. If the item is defective or we shipped the wrong item, we cover return shipping. In both cases, there is no restocking fee.