Last updated: September 27, 2026
At Fetchazonline, the way we operate can be summed up in a few plain statements: real products, clear pricing, and after-sales support that actually works. Below are the commitments we make to every customer. These commitments match what you will find in our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
1. We only list items we can ship
What you see on our site reflects our actual inventory. If you can place an order, we will process it within the 1–2 business days stated in our Shipping Policy. We do not use “pre-order” or “coming soon” labels to hide out-of-stock items, and we will not take your payment and only then tell you an item is unavailable.
2. Shipping and tax are stated upfront, with no surprise charges at checkout
Shipping is free within the contiguous 48 United States, with no minimum order requirement. We do not charge sales tax, and no tax is calculated or added at checkout. The price you see is the final amount you pay, with no hidden fees.
3. Delivery times follow what we promise, without exaggeration
Orders placed before 2:00 PM CT on a business day enter processing the same day. Handling time is 1–2 business days, carrier transit time is 3–5 business days, and total delivery time is typically 4–7 business days. These are estimates, not guaranteed delivery dates. Weather, peak season, or unforeseen events can cause delays, and if that happens, we will contact you with the information we have.
4. 30-day free returns, no obstacles
Within 30 calendar days of delivery, unused items in their original packaging can be returned. We provide a prepaid return label, with no restocking fee and no replacement fee. Refunds are processed within 1–2 business days of receiving the return and go back to your original payment method.
5. We cover quality issues
If an item is defective or we shipped the wrong product, we cover the return shipping cost, and the refund follows the same timeline. You do not pay for our mistakes.
6. Our contact details are real and reachable
Email info@fetchazonline.com, phone +1 817-874-4332, address 14025 Bates Aston Rd, Haslet, TX 76052, United States, service hours Monday–Friday, 9:00 AM–6:00 PM CT. These details are identical across our Contact Us, Privacy Policy, and Terms of Service pages. We do not redirect you to other platforms to reach customer support.
7. We do not impersonate any brand
Fetchazonline is an independent brand. We do not claim any authorization, partnership, or affiliation with any pet product manufacturer or retailer. Product descriptions are based on the information available to us, and we do not invent brand endorsements.
8. Personal information is used only to fulfill orders and improve our service
We collect name, email address, phone number, shipping address, payment information, IP address, browsing history, transaction records, device information, and cookie data. We use this information for order processing and shipping, customer service and after-sales support, and website optimization and data analysis. We do not sell your personal information. Payments are processed through a secure SSL encrypted connection.
9. Our policies do not contradict each other
If you ever find a discrepancy between these Commitments, our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, or FAQs, the more specific policy applies, and we ask that you contact us right away so we can correct it and update the Last updated date.